After-sales service - MonkeyKing Custom Mechanical Keyboard Forum https://www.pc-100.com/custom-mechanical-keyboard-community/after-sales-service/ MonkeyKing Custom Mechanical Keyboard Forum, discussion community en-US Fri, 01 May 2026 03:01:24 +0000 wpForo 60 iGK64 on boot or after restart is flashing "X" and is not responsive https://www.pc-100.com/custom-mechanical-keyboard-community/after-sales-service/igk64-on-boot-or-after-restart-is-flashing-x-and-is-not-responsive/ Fri, 17 Jan 2020 14:54:16 +0000 Hello,

 

I have noticed a weird behavior, whether I boot my PC or restart my keyboard is flashing "X" and requires me to click Fn+X in order to start working. I have it connected via cable so maybe that's a case. 

Is this an intended behavior?

]]> After-sales service Mikodzi https://www.pc-100.com/custom-mechanical-keyboard-community/after-sales-service/igk64-on-boot-or-after-restart-is-flashing-x-and-is-not-responsive/ iGK64 backlight turning off https://www.pc-100.com/custom-mechanical-keyboard-community/after-sales-service/igk64-backlight-turning-off/ Fri, 15 Mar 2019 05:37:05 +0000 the rgb backlight keeps turning off after i dont use the keyboard for maybe 10 minutes. is there a way to turn off this feature so the backlight always stays on? 

]]> After-sales service heydan https://www.pc-100.com/custom-mechanical-keyboard-community/after-sales-service/igk64-backlight-turning-off/ iGK68 not recognized on computer after wake https://www.pc-100.com/custom-mechanical-keyboard-community/after-sales-service/igk68-not-recognized-on-computer-after-wake/ Tue, 05 Feb 2019 12:54:07 +0000 Hello, I am not able to use my keyboard without unplugging it and plugging it back in after my computer wakes up. I do not have this issue with any other of the iGK6x keyboards I have, only the 68. I have updated the driver, uninstalled and reinstalled, and allowing the computer to put the keyboard to sleep is not checked. I do not know where to go from here, especially as I don't have this issue with any other keyboard. Please help, thank you.

]]> After-sales service Natasha https://www.pc-100.com/custom-mechanical-keyboard-community/after-sales-service/igk68-not-recognized-on-computer-after-wake/ GK64 N-key Roll Over https://www.pc-100.com/custom-mechanical-keyboard-community/after-sales-service/gk64-n-key-roll-over/ Sun, 07 Oct 2018 20:28:28 +0000 Hello, I have tested my GK64 and I only can press up to 6 keys at a time. Is there a way to enable N-key roll over? Or is it only up to 6 keys maximum? Thanks.

]]> After-sales service u4ia24 https://www.pc-100.com/custom-mechanical-keyboard-community/after-sales-service/gk64-n-key-roll-over/